Travel Assistance

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If a medical emergency or a natural disaster happens while you’re traveling, would you know where to go or who to call? If you’re enrolled in an Aetna medical plan, traveling more than 100 miles from your home (for up to 120 days) and an emergency arises, you have the support of travel assistance services through AXA Assistance USA, Inc. One phone call will connect you to a broad range of emergency assistance services available worldwide, 24/7/365, including:

  • 890,000 providers in 200+ countries and territories

  • Air and ground ambulance services

  • Emergency medical services

  • Coordinated arrival for family companions in a medical emergency

  • Trained multilingual personnel to assist you and your immediate family

To take advantage of this benefit when you travel, download and print your wallet card.

To access emergency services, call AXA Assistance USA:

  • Within the US: (312) 935-3704 (direct) or (877) 935-3704 (toll-free)

  • Outside the US: (312) 935-3704 (all collect calls accepted)

Work LifeCathy Marcus